Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an issue with a casino we cover? This page explains how to reach the Non Gamstop Casinos team and what kind of enquiries we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — the name of the casino, screenshots, or dates involved — so we can look into your enquiry properly rather than going back and forth for basics.
What we can help with
- Corrections or updates to information on a casino review, including changes to bonus terms or licensing details
- General questions about how we research and rank non GamStop casinos
- Feedback on your own experience with a site featured on this page, positive or negative
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated offers, or factual errors
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process withdrawals, verify your identity documents, resolve a dispute over a specific bet, or access your account with any brand listed on this site. Those matters need to go directly to the casino's own support team, since only they hold your account details and transaction history.
If your enquiry relates to managing your own gambling activity — including how self-exclusion schemes work or where to find support — our Responsible Gambling page is the right place to start, and it links to organisations set up specifically to help.
Before you write in
A few quick checks can save time on both sides:
- Check whether the answer is already covered on our main comparison page, which lists current offers, ratings and payment options for each site
- Have your account details for the casino in question ready if your query relates to a specific brand, in case we need to point you to the right support channel
- Read our Terms and Conditions if your question is about how the site itself operates, as it covers our editorial approach and disclaimers
Who you're talking to
Non Gamstop Casinos is run as an independent review and comparison resource. You can find out more about how the site is put together, and who's behind it, on our About Us page. We're not owned or funded by any single casino, and while some of our links may earn commission if you sign up through them, that never affects which sites we recommend or how we rank them.
All gambling content on this site is intended for adults aged 18 and over. If you're contacting us about a query that involves a minor, or a safeguarding concern, please say so clearly in your message so we can prioritise it appropriately.