At Superetrader we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.
Faulty Goods – within 28 days
If your goods are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days).
Unwanted Goods – within 7 days
You can return unwanted goods within 7 calendar days of delivery and we will refund you the price paid for the goods – you are responsible for return postage cost. Please note a re-stocking fee may be charged if the packaging has been opened.
Please Note:
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.
*For further Information on any of our Returns Policies, please see our Terms and Conditions*
All items that are returned without an RMA number will not be accepted! To obtain an RMA number please email [email protected]ensuring that the below information is included in your email:
0161 929 8449
