The following are the Terms and Conditions of orders placed with Superetrader Limited. On ordering from Superetrader Limited you confirm your agreement to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
Online Payment
Card payments can be made using any of the following methods:
Visa
Visa Delta
Visa Electron
Maestro/Switch/Solo
Mastercard
Please note that we do not accept American Express cards.
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Paypal
Please note that all customers who are paying with Paypal will have to have a verified address and the payment confirmed. Orders without a verified address may be cancelled.
Purchasing Products on Our Website
All of our prices are inclusive of VAT where appropriate. Delivery charges unless specified in a listing will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product's correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Your Right to Cancel
You can cancel your contract with Superetrader within 7 days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection Regulations (DSR).
You should inform Superetrader in writing, by emailing [email protected]
If your order is in transit or you have already taken receipt of it, then to cancel this contract you must contact [email protected] and return the unwanted item/s together with the RMA number provided.
You are responsible for returning the goods in a re-saleable condition at your own cost. The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited for the goods within 30 days of notifying Superetrader of the cancellation.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged.
We cannot be held responsible for any units that have been damaged in transit.
Delayed/Lost Delivery
If you have not received your order within 15 working days of dispatch (not including Sundays), you must advise Superetrader Customer Services of the delay/loss.
In the event of a replacement order being sent to you, all replacement item(s) will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
The declaration form will be sent to the email address supplied with the initial order, and on receipt, requires completion in full and returned to the address supplied with the form.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
Duplicate forms can be requested from Superetrader Customer Services.
Returns Policy
At Superetrader we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.
Faulty Goods - within 28 days
If your goods are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days).
In order to obtain a Returns Materials Authorization Number (RMA Number) please email [email protected] .To ensure your return is processed without delay, please ensure you include the Returns Materials Authorization Number (RMA) provided or enclose a printed copy of the completed online returns form. Check that all returns are securely wrapped and packaged.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued - i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.
Goods outside 28 calendar days shall be issued with a replacement only. A refund may be issued if there is no replacement available.
Unwanted Goods - within 7 days
You can return unwanted goods within 7 calendar days of delivery and we will refund you the price paid for the goods - you are responsible for return postage cost.
In order to obtain a Returns Materials Authorization Number (RMA Number) please email [email protected] .To ensure your return is processed without delay, please ensure you include the Returns Materials Authorization Number (RMA) provided or enclose a printed copy
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.
Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by Superetrader for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
*These terms do not affect your statutory rights.
Manufacturer's Warranty
Outside of the 28 day faulty return period, returned items cannot be accepted, unless covered by manufacturer's warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go please email [email protected], obtain a Returns Authorization Number (RMA Number) and then return the faulty product to Superetrader. Please include the RMA number provided to ensure your return is processed without delay.
For repairs/replacements under manufacturer's warranty for Sim Free Mobile Phone repair, see the section below.
General Handset Return Conditions
All returns should be in as new condition with screen and keypad protective film intact (where applicable).The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone. Superetrader cannot be held responsible for any numbers or data lost .Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:
Changes to manufacturers settings have been made
Deleting pre-installed manufacturers content such as games
Evidence of the phone being opened or attempts to tamper with fixing screws/clips
The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc.
The phone is protected by the non default pin code
Seal of included licensed software has been opened
Charges
Goods returns opened and unwanted will be subject to a 20% re-stocking fee.
Any devices that are returned with items missing or are physically damaged, will be rejected.
Mobile Phone Repairs
For repairs/replacements under manufacturer's warranty please email [email protected]
PACKAGING
Please ensure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.
SIM/MEMORY CARDS
It is important that all sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/memory card it will be disposed of on site for security reasons.
PROOF OF PURCHASE
A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.
WARRANTY
If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer's procedure. Physical or liquid damage is not covered by manufacturer's warranty and therefore will not be accepted.
All handsets carry a one year manufacturer's warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered will not be accepted.
Failed Delivery Policy
On occasions parcels identified as 'Failed Delivery' are returned to Superetrader within 5-10 days of dispatch from our warehouse.
Reasons given are the following:
Addressee gone away
No Answer
Address Incomplete
Address Inaccessible
Addressee unknown
Refused
Not called for
Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.
Reasons 1 & 2
Cost of the re-delivery will be charged to you and your order will be dispatched within 48 - 72 hours from notification, unless Superetrader receives alternative instructions.
Reason 3-5
Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.
Reason 6 & 7
No action will be taken by Superetrader until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted Superetrader then your order will be disposed of and a recycling charge made to your account.
Promotional Codes
Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.
Promotional Codes cannot be used in conjunction with any other promotional codes.
Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorize us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at [email protected].
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
Online Contract
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Superetrader Limited. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and Superetrader Limited.
Fraud
Superetrader Limited will not tolerate any attempts to obtain goods by fraudulent means. Any fraud or attempted fraud will be reported to the relevant authorities. Please note that Internet IP addresses are automatically recorded when placing an order online.
Age
Orders placed by anyone aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
0161 929 8449
