1. All orders placed are subject to stock being available, if any item is out of stock, it will be sent as soon as possible. If there is likely to be a long delay, we will endeavour to contact you to advise of this. If an item becomes unavailable, we will contact you to advise of alternatives and give you the opportunity to cancel the original order. All orders from the web can be cancelled provided we have not already shipped the goods to you. We will not take any payment on your credit card until the order is ready for despatch.

2. Order Acceptance - the receipt of our email order confirmation does not constitute the acceptance of an order, or confirmation of an offer to sell. Additional verification of information may be required prior to the acceptance of any order. An acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to buy the goods will not take place until after the payment is taken. Superetrader reserves the right to decline the order for any reason.

3. Payment for the goods and delivery and applicable taxes can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date. Credit account invoices shall be payable by the customer within 30 days of date of invoice.

4. Goods will be delivered to the delivery/shipping address given when you place your order unless you are contacted by Superetrader. If you fail to take delivery we will try and contact you and re-arrange the delivery, we reserve the right to charge a further delivery charge if required. Every effort will be made to deliver your goods as soon as possible after your order has been accepted, however Superetrader will not be liable for any loss or damage suffered by you through delays in delivery.

5. Any claims for damage, faults and mis-shipped items must be made within 7 working days of receipt of goods.

6. You will have the option to withdraw your order for goods before they are shipped and also within 7 working days of the goods being received. In order for you to do this we do require you to send notice in writing (by email, fax or letter) within 7 working days of receipt. We will provide you with a returns number and the goods can be returned, in unused condition and complete in original packaging at your cost. The only circumstances in which you cannot withdraw your order is where you have used, altered or damaged the goods which you have already received, or in the case of software unsealed or damaged the seals. You do require a valid returns number before goods are returned.

7. The privacy and confidentiality of your personal information is important to us. Therefore it is our policy not to disclose or sell this information regarding your orders and products you purchase to any outside organisation. Superetrader may use such information to communicate special promotions and offers to you by email or post, unless you notify us that you do not want to receive such communications.

8. EU residents pay the VAT inclusive price unless they can supply Superetrader with a valid VAT number. Non EU/Exempt pays the VAT exclusive price. Superetrader is not liable for any customs duties that might be incurred when the goods are shipped. It might not be possible for us to deliver to certain locations.

9. All goods remain the property of Superetrader until paid for in full. Risk passes to yourself on delivery.

10. Goods are not supplied on a trial basis. Where the purchaser does not want the goods they can only be returned at the prior agreement of Superetrader and will be subject to a restocking fee of up to 25% or �20 whichever is the greater. In accordance with the Consumer Protection (Distance Selling) regulations 2000, you will have up to 7 days to return the goods for any reason.

11. Prices are subject to change without notice - however, when an order has been placed we will always endeavour to honour that price. However in the rare circumstances where we have to increase the price we will advise you and offer you the opportunity to cancel the order. Every effort is made to ensure that the prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.

12. Superetrader is not liable for any customs duties that might be incurred when the goods are shipped.

13. Superetrader total liability in contract, tort (including nor breach of statutory duty), misrepresentation or otherwise arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. If you are a business customer we shall not be liable to any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs expenses or other consequential costs.

14. These terms and conditions do not affect consumer statutory rights.

15. Errors and omissions excepted.